Terms and Conditions

RESERVATIONS

Reservations of activities and services can be done through the website, authorized agents, by email, by telephone or at FUNTOURIST, LDA point of sale.

Reservations of activities and services must be made as far in advance as possible and with a minimum 24h advance.

All reservations depend on availability of places, the calendar of activities and the weather.

Bookings can only be made by people aged 18 or over.

CANCELATIONS

FUNTOURIST reserves the right to cancel activities or services affected by reasons beyond its control. Such reasons would include: natural disasters, inadequate weather conditions, system failures, or other reasons that do not depend on the company, where the safety and integrity of the participants, equipment and goods / belongings are at risk. In these cases, customers will receive a full refund but will not be entitled to any compensation.

Once the participants' agreement has been started, and as long as there is no safety risk, an activity cannot be interrupted due to wind, temperature, rain or other factors beyond the control of the company. No refund and compensation will be made if a costumer voluntarily chooses to stop the activity.

Customers can cancel their reservations for activities or services by email or telephone up to 24 hours before the start of the activity or service.

In the case of a group reservations, any cancellations or changes to the reservation must be made using the form provided on the website specifically for this purpose, or by telephone or email, at least 48 hours before the start of the activity.

The total price of the reservation for activities or services will be fully charged if canceled later than the stipulated deadline.

TIME AND PLACE OF DEPARTURE

The time and place of departure are shown in the voucher or in another document confirming the reservation.

Costumers who arrive late may no longer be able to participate in the activity, so you are requested to be at the meeting point at the scheduled time. The maximum amount of time we can wait is 20 minutes.

The actual start time is subject to change for reasons related to weather, system failures or other reasons beyond the control of FUNTOURIST.

Whenever there are stops or free time during an activity, participants must be back at the meeting point five minutes before their departure time.

A FUNTOURIST, reserve the right to bar participants from participating if they do not respect the settled schedule. In these cases, no refund will be made and no compensation will be due.

ITINERARIES AND INFORMATION CONTAINED IN THE SITE, OR PRE-AGREED FOR THE TOUR

Itineraries details and intermediate times at various points during an activity or service are merely intended as guidelines and may be changed due to the weather or physical condition of the participants, if the company consider it feasible.

The departure and arrival time, duration and itineraries of the activities and services are subject to change without prior notice for safety reasons or according to the weather conditions, winds, tides and/or any other reason beyond the control of FUNTOURIST.

FUNTOURIST, reserves the right to refuse to continue the travel with customers who get in the vehicle under the influence of alcohol, drugs or a costumer who provoke disrespect.

FUNTOURIST, reserves the right to include e-mail contacts in its e-mail list, in order to send news related to the company. During our activities, we can take videos and photos to promote the company. If you wish this information not to be available, please inform our staff verbally in advance.

INSURANCE AND LICENSES

FUNTOURIST, LDA is registered under Turismo de Portugal RNAAT nº1296 / 2017 and RNAVT Nº7417.

Its activities are recognized in the National Registry of Tourist Recreational Agents.